Frequently Asked Questions
Vegan & Cruelty free?
The short answer is YES! We are a proud vegan brand and do not support animal cruelty in any capacity. All of our products are made with with vegan friendly ingredients and are not tested on animals. We love our furry friends.
How does a pre-order/back-order work?
A pre-order/back-order is when an item is not yet available in our inventory but is available for sale. We will ship the product immediately once we receive it.
** For carts that have both currently available and on pre-order items, we will ship out all of it once everything becomes available.
Do we ship international?
Absolutely! We love and are grateful for our international customers! As for shipping options, we offer USPS (United States Postal Service) First Class, Priority and DHL Express.
What are Yinnabelle's shipping and delivery policy?
Yinnabelle guarantees the package up until it arrives at USPS. Once the item has been checked in at USPS, they are effectively in control of the product and is the point of contact for any issues with the package delivery. If there was a problem with the delivery, we can assist you to get in contact with USPS.
What is the standard processing time?
For orders placed on Monday - Friday, we will ship out your order on the next business day at the latest. Because USPS (United States Postal Service) do not operate on Sunday and DHL does not operate on both Saturday and Sunday, we will ship out your order on the next business day i.e. Monday.
What is the return policy?
We currently do not offer any returns or refunds. All sales are final.
Can I change the shade of a product after it has been shipped?
Unfortunately, once we have shipped out the product, we cannot Accept any exchanges.
What do I do if I do not receive my order?
If you have not received your order within the expected time window, please reach out to the respective delivery service and file a search request.
What should I do if I provided the wrong delivery address?
If you suspect your that you've provided the wrong delivery address and we have not shipped out your order yet and you have not received a tracking number, you may contact us at yinnabelle@gmail.com and we will correct it for you. If you have already received a tracking number, you will have to pay the additional charge for us to purchase another shipping label. Otherwise, if your item is in transit or already delivered, you'll have to file a claim with the delivery service that handled your product. Yinnabelle is not responsible for an address being wrong.
